Our model is not a “one size fits all” approach to personal injury* cases. Each file and each client has its own unique features. Our commitment to only undertaking catastrophic injury* work means that we always have the time to dedicate to proper and meaningful engagement with our clients and their families.
Effective communication is a key element of our client care policy. We update our clients in real time and our approach to effective communication is tailored to each client’s needs.
If a client calls the office, our telephones are answered by our personal injury* solicitors themselves. We ensure our clients will always get through to us. Clients know each member of the team, and we are all equipped to discuss their concerns with them. We always make ourselves as accessible as we can to our clients.
Preparing for a Court case can be an extremely stressful time for our clients and their families. We offer to meet clients in the Four Courts in advance of their hearing dates so that their first time in the building is not on the day of the hearing itself. For our clients who are wheelchair users, we ensure that they know where the accessible entrances and facilities are. Clients value the opportunity to become familiar with a setting that can, at first glance, appear unwelcoming.
We are not just lawyers: we are your advocates, working together with you and fighting for you.